Terms and Conditions

1. Presentation and definitions

This Website is owned, maintained, and operated by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, with address at SIA Trecho 17 lote 1235 – Guará, Brasília – DF, 71200-260 – registered with the CNPJ/MF under no. 13.532.259/0001-25, and email address relacionamento@cpmh.com.br. This document lists the terms and conditions that must be observed by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda and by Users (as defined below) when using the Website, its tools, and its features. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda grants access to and use of the Website to any Users. The User declares to have read and accepted these Terms and Conditions of Use and Policies before starting to use the Website. If the User does not accept these Terms and Conditions of Use, he/she will not be allowed access to restricted areas of the Website.

Customers. Users who have completed the registration and have an Access Account;

Purchase. Transaction through which a Customer acquires a service or product offered for sale on the Website, by making payment for the value of the service or product;

Access Account. Credential defined by the username (login) and password of a registered visitor (Customer), personal and non-transferable, which allows access to the restricted area and exclusive features on the Website, such as access and modification of personal data, registration and cancellation of participation in courses, creation, editing and removal of wish lists, among others;

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda; Brand. Any distinctive signs owned by and/or licensed to CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, which are used to identify the Website, its content or the service provided by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. Policies. The policies that complement and integrate these Terms and Conditions of Use, namely the Exchange and Return Policy, Payment Policy, Product Delivery Policy and the Privacy and Security Policy, all available on the Website;

Intellectual Property of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda.

All intellectual property assets owned by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, any company belonging to its economic group, or even third parties, whose use is licensed and/or authorized to CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, including but not limited to Trademarks, patents, inventions or utility models, industrial designs, know-how, trade secrets, illustrations, photographs and/or contents of any screen of the Website or any intellectual works or other contents that are inserted in any intellectual work or any asset protected by intellectual property rights. Website. The Website is owned, maintained and operated by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, hosted on the domain https://www.cpmhdigital.com and https://cpmh.digital and all pages contained therein;

Users.

Any person accessing the Website, including anonymous visitors and Customers.

2. Rules for using the Website

The User undertakes to use the Website in compliance with and observing these Terms and Conditions of Use, as well as current legislation, customs and public order. Therefore, the User agrees that he/she may not:

infringe the rights of third parties, regardless of their nature, at any time, including during the use of the Website;
perform acts that limit or prevent access and use of the Website, under appropriate conditions, by other Users;
illegally access the Website or third-party computer systems related to the Website or CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda by any means or form;
disseminate programs or computer viruses that may cause damage of any nature, including to equipment and systems of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or third parties;
use mechanisms other than those expressly enabled or recommended on the Website to obtain information, content and services; perform any acts that in any way may imply any loss or damage to CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or other Users;
access programming areas of the Website, databases or any other set of information that is not part of the public or restricted areas of the Website; perform or allow reverse engineering, translate, modify, alter the language, compile, decompile , modify, reproduce, rent, sublease, disclose, transmit, distribute, use or otherwise dispose of the Website or the tools and features made available therein by any means or form, including in a way that violates the rights of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda (including the Intellectual Property of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda) and/or third parties;
practice or participate in any act that constitutes a violation of any right of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda (including Intellectual Property of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda) or third parties or any applicable law, or act in any way or form that may contribute to such violation;
interfere with the security or commit improper uses against the Website or any system resource, network or service connected to or that may be accessed through the Website, and must access the Website only for lawful and authorized purposes; use the domain of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda to create links or shortcuts to be made available in unsolicited e-mails (spam messages) or on Websites of third parties or the User himself or, further, to perform any type of action that may harm CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or third parties;
use automated data collection and selection applications to perform mass operations or for any purposes, or to collect and transfer any data that may be extracted from the Website for unauthorized or unlawful purposes, use the Website’s tools and features to disseminate messages unrelated to the Website or the Website’s purposes, including messages of a racist, ethnic, political, religious, cultural or derogatory, defamatory and/or slanderous nature towards any person or social group. The User agrees to indemnify, defend and hold harmless CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda from any claim, notification, summons or legal or extrajudicial action, or from any liability, damage, cost or expense arising from any violation and/or infringement committed by the User or any person acting on their behalf, with their consent or tolerance, in relation to the Website (including in relation to any provision of these Terms and Conditions of Use), including any person who has obtained the User’s data related to their Access Account or their browsing on the Website. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda may, at its sole discretion, block, restrict, disable or prevent any User’s access to the Website, in whole or in part, without any prior notice, whenever inappropriate conduct by the User is detected, without prejudice to the administrative, extrajudicial and judicial measures it deems appropriate.

3. Customer Registration

To obtain access to the full content and all tools and features of the Website, including the possibility of making Purchases, the User must create an Account with personal data, which will be stored and used to identify Purchases, to be used in accordance with the Privacy and Security Policy, highlighting that the creation of each Account presupposes express consent to the collection, use, storage and processing of personal data by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda and/or by third parties hired by it to carry out any procedure or process related to Purchases, including payment processing, deliveries, returns, etc. Each Customer is allowed to create only one Access Account and CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda reserves the right to suspend or cancel any duplicate Access Accounts. By completing his/her Access Account, the Customer declares that the information provided is complete, true, current and accurate, and it is the Customer’s sole responsibility to update the data in his/her Access Account whenever there is a change in name, address or any other relevant information. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda may refuse, suspend or cancel a Customer’s Access Account whenever it suspects that the information provided is false, incomplete, outdated or inaccurate or in the cases indicated in the applicable laws and regulations, in these Terms and Conditions or in any Website Policy, even if previously accepted. The Customer, at the time of creating his/her Access Account, will determine his/her username and password. It is the Customer’s sole responsibility to maintain the confidentiality of the username and/or password relating to his/her Access Account, and the Customer must immediately notify CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda in case of loss, disclosure or theft of the password or unauthorized use of your Account. Minors (under 18 years of age) may not use the Website unless they are represented and/or assisted by their parents or legal guardians and authorized by them at the time of creating the Account. The creation of an Account in the name of a minor presupposes the representation of this minor by a person over 18 years of age, who will be considered civilly and criminally responsible for any Purchase made, violation committed or false, incomplete, outdated or inaccurate statement provided by the minor under 18 years of age.

4. Personal data, privacy and security

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda has a specific policy to regulate the collection, storage and use of personal data, as well as its security: Privacy and Security Policy. This specific policy is an inseparable part of these Terms and Conditions of Use, highlighting that the data on the use of the Website will be archived in accordance with the legislation in force.

5. Product offering

Information

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda will make available on the Website, for each service or product, a descriptive page, which will contain information regarding its characteristics, composition, possible risks it may pose to health and safety, expiration date, origin, availability in stock, payment conditions and total cash price.

Territory

The Website has manual (through information provided by the User) and automatic (through cookies) geolocation tools that determine the content to be presented to each user. However, due to limitations of such tools, it is possible that the User accesses content (including product offerings) directed to a geographic area other than the one where he/she is located. In any case, the product offering will always be limited to the territory in which CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda provides delivery, under item 3 of the Product Delivery Policy, and is not valid for locations not included in this territory. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda may, at its sole discretion, change this territory, including or excluding locations. In case of doubt, the user may consult the Product Delivery Policy or contact CALM (CPMH Customer Service Center – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda).

6. Stock

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda has many items registered on the Website. For reasons beyond the control of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, some of these items may be temporarily unavailable due to peculiarities, seasonality or problems in the supply chain. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda undertakes to make its best efforts to maintain the availability of the largest possible number of items. It is noted that the Website and the physical stores of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda have separate stocks, and it is possible that an item unavailable on the Website may be available in a physical store and vice-versa. In the event of the purchase of a service or product that is unavailable in stock due to a failure to update the Website, CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda will contact the Customer with a view to immediately resolving the problem, by refunding the amount paid, choosing an equivalent product or determining to wait for the product to become available.

7. Promotions

Implementation

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda may, at any time, for purely commercial reasons and at its sole discretion, create and maintain promotional campaigns, offering certain products at prices lower than those usually charged or with the incidence of discounts.

Conditions

Promotions will not be cumulative and may be limited:

a certain quantity of products on sale;
a certain period of time;
the acceptance of special conditions, such as the impossibility of exchanging the product. The validity conditions of the promotions will be clearly conveyed by all means of promotion dissemination and CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda recommends that the User read them carefully. In case of doubts, the User may contact CALM (CPMH Customer Service Center, telephone +55 61 3028 8878 e-mail relacionamento@cpmh.com.br).

Territory

Promotions for purchases on the Website will be restricted to the territory in which CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. provides delivery, in accordance with item 3 of the Product Delivery Policy, which will not be valid for locations not included in this territory.

Exchanges

In cases of exchanges (when authorized by the promotion conditions) or returns of products purchased on the Website for promotional values or conditions, the purchase value will be considered as actually paid by the Customer, with the amount originally charged for the product in question being discarded for this purpose.

8. Payments

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda has a specific policy to regulate the payment methods for Purchases: Payment Policy. This specific policy is an inseparable part of these Terms and Conditions of Use.

9. Price

The Website presents prices valid only for purchases completed online, with delivery to the territory in which CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda provides delivery, in accordance with item 3 of the Product Delivery Policy, and is not valid for locations not included in this territory. These prices already include all applicable taxes, excluding only shipping costs, which will be included at the time of finalizing the Purchase. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda is a company with operations in several countries and on multiple platforms, both physical and virtual. Therefore, there may be a difference in product prices between different physical stores, territories and platforms where CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda operates, in view of specific local, tax and logistics situations. This difference cannot be used against CPMH – Com. e Ind. de Prod. Med. Hosp. e Odt . Ltda to force a platform to reduce its price to match that of another. CPMH – Com. e Ind. de Prod. Med. Hosp. e Odt . Ltda reserves the right to review, improve, modify and/or update the prices charged by the Website, meeting criteria of need, convenience or market fluctuations, without the need for prior communication. All prices and conditions published on the Website are valid only for purchases made on the Website itself, and are not applicable to any other Websites; physical stores of CPMH – Com. e Ind. de Prod. Med. Hosp. e Odt . Ltda;
physical stores of partners of CPMH – Com. e Ind. de Prod. Med. Hosp. e Odt . Ltda. Likewise, prices and conditions related to physical stores are not valid for the Website.

10. Purchase Tracking

In addition to sending emails informing about the most important changes in the processing and delivery of a Purchase, CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda provides a tool on the Website that allows Customers to track the status of their Purchase step by step (made, under analysis, in transit, canceled, delivered, etc. ). If there is any doubt regarding the status shown by the tool, the Customer may contact CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda through the service channels (CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda Customer Service Center ).

11. Delivery

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda has a specific Policy to regulate the procedures for delivering products purchased by Customers on the Website: Product Delivery Policy. This specific policy is an inseparable part of these Terms and Conditions of Use.

12. Buyer’s remorse, exchanges and returns

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda has a specific policy to regulate the exchange and return of products purchased by Customers on the Website: Exchange and Return Policy. This policy also contains provisions on the Right of Withdrawal. This specific policy is an inseparable part of these Terms and Conditions of Use.

13. Warranties

Despite the best efforts of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda to provide accurate, updated, correct and complete information, the Website may contain technical errors, inconsistencies or typographical errors. The Website, its content, features and tools are made available by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda as displayed and offered on the Internet, without any warranty, express or implied, regarding the following items:

meeting the expectations of Users by the Website or its content;
continued access to the Website or its content; suitability of the quality of the Website or its content for a specific purpose; and the correction of defects, errors or failures on the Website or its content. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda reserves the right to unilaterally modify, at any time and without prior notice, the Website as well as the configuration, presentation, design, content, functionalities, tools or any other element of the Website, including its cancellation.

14. Responsibilities

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. makes every effort to inform, serve and protect the User. The User is solely responsible for the use of the Website, its tools and features. Under no circumstances shall V or its directors, representatives, agents, employees, partners, partners or service providers be held liable for any consequential, indirect, punitive or expiatory damages, lost profits or other monetary losses related to any claim, legal action or other procedure taken in relation to the use of the Website, its content, features and/or tools. In particular, CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. shall not be liable for the following circumstances, among others:

Damages and losses that the User may experience due to the unavailability or partial functioning of the Website and/or all or some of its services, information, content, functionality and/or tools, as well as the incorrectness or inaccuracy of any of these elements;
Damages and losses that the User may experience on Websites accessible through links included on the Website;
Price differences between the articles available on the Website and those displayed for sale on other Websites of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, of any company in the economic group of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or in physical stores of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda throughout the national territory;
Damages and losses that the User may experience as a result of using the Website in non-compliance with these Terms and Conditions of Use or the Policies; Damages and losses that the User may experience as a result of using the Website in non-compliance with the law, customs or public order; Damages and losses that the User may experience as a result of failures on the Website, including those resulting from failures in the system, server or network connection, or even malicious interactions such as viruses, software that may damage the equipment or access information on the User’s equipment; Damages and losses that the User may experience as a result of distortions that the images of the products may present, highlighting the merely illustrative nature of such images; among others. The liability of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. for defects in the products offered for sale on the Website is detailed in the Exchange and Return Policy.

15. Links to other Websites

The Website may contain links to third-party Websites, which are inserted solely for the User’s convenience. The inclusion of such links does not imply any link, monitoring or responsibility of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda regarding the Websites, their respective contents or owners. Access to the Websites linked to such links is not governed by these Terms and Conditions of Use and is not protected by the Policies. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda recommends that the User consult the terms and conditions of use established by each Website linked to the links inserted on the Website. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda shall not be liable, directly or indirectly, for any damages or losses caused by or related to the use of any information, content, goods or services made available on the Website or on any third-party Website accessed through the links made available on the Website.

16. Internet applications or computer viruses

Due to technical difficulties, Internet applications or transmission problems, inaccurate or incomplete copies of the information contained on the Website may occur. Computer viruses or other harmful programs may also be inadvertently downloaded from the Website. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. shall not be liable for any application, computer virus or other harmful or invasive files or programs that may harm or affect the use of the computer or other property of Users due to access, use or navigation on the Website, or even by downloading any material contained therein, and the installation of appropriate antivirus or protection applications is recommended.

17. Intellectual Property Rights

Trademarks

The User is not authorized to use, in any form or under any pretext, the Trademarks, their partial or full reproductions or their imitations, regardless of the intended use. The User undertakes not to contest the validity of any Trademark, or any other distinctive sign filed or registered by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or by any companies linked to it, in any form, in Brazil or abroad. The User undertakes to refrain from making any use of the Trademarks or their variations (including spelling errors or phonetic variations) as a domain name or part of a domain name or in any company name, of any type or nature, by any means or form, including through the creation of domain names or e-mails. All other trademarks, product names, or company names that appear on the Website are the exclusive property of their respective owners.

Ownership of content

All content on the Website – including the domain name https://www.cpmhdigital.com and https://cpmh.digital, programs, databases, files, texts, photos, layouts, headers and other elements – was created, developed or assigned to CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, is the property of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or licensed to it and is protected by Brazilian laws and international treaties that deal with intellectual property rights.

Prohibition of use

By accessing the Website, the User attests that he/she will respect the existence and extent of the Intellectual Property rights of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda, as well as all third-party rights that are used, in any capacity, on the Website or that may be made available on the Website. Access to the Website and its regular use by the User does not grant him/her any right or prerogative over any Intellectual Property, Brand or other content inserted therein. The use, exploitation, imitation, reproduction, in whole or in part, of any content without the prior written authorization of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda is prohibited. The creation of any derivative works from any Intellectual Property of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . is also prohibited. Ltda without prior written authorization from CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. The User is expressly prohibited from reproducing, distributing, modifying, displaying and creating derivative works or any other form of use of any Intellectual Property or other content of this Website and the materials published on or through the Website. The User who violates the prohibitions contained in the legislation on intellectual property and in these Terms and Conditions of Use will be held civilly and criminally liable for the violations committed. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda does not grant any authorization related to the content of the Website for any purpose. The User assumes all and any responsibility for the improper use of any Intellectual Property or Trademarks of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda or third parties, both civilly and criminally. The photos and images used on the Website may not reflect their original size or current situation of the reproduced scene, and are merely illustrative.

Content sent by the Customer

When sending any content to the Website, the Customer retains ownership of his/her rights over said content (texts, videos, images, audio, among others), granting CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda a free, irrevocable, worldwide and non-exclusive license to reproduce, modify, translate and display, by any means or form, including on the Website, further declaring that the Customer is the holder of all rights related to said content.

18. Duration

These Terms and Conditions of Use and Policies are valid for an indefinite period and will remain in force while the Website is active. The applicable wording is that of the update immediately prior to access or Purchase. Likewise, access to and use of the Website and the resources offered by it are, in principle, valid for an indefinite period, at the sole discretion of CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. reserves, however, the right to suspend and/or cancel, unilaterally and at any time, access to the Website or some of its parts or some of its resources, without the need for prior notice.

19. Updates to these Terms and Conditions

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda may unilaterally review, improve, modify and/or update, at any time, any clause or provision contained in these Terms and Conditions of Use or in the Policies. The updated version will be valid for the use of the Website and for Purchases made after its publication by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. Continued access to or use of this Website, after the publication of any modifications, will confirm the acceptance of the new Terms and Conditions of Use or the new Policies by the Users. If a Customer does not agree with a specific change to the Policies or the Terms and Conditions of Use, he/she may terminate his/her relationship with CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda by requesting deletion of the Account on the Website or by contacting CALM (CPMH Call Center – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda). This termination will not, however, exempt the Customer from complying with all obligations assumed under previous versions of the Policies and Terms and Conditions of Use.

20. Public Registry

These Terms and Conditions of Use, as well as all Policies, are registered in the Registry of Titles and Documents of the Distrito Federal. Any updates to these Terms and Conditions of Use, as well as any of the Policies, will be immediately registered in the same registry office.

21. Language

All legal documentation on the Website, including these Terms and Conditions of Use, has been prepared in Portuguese. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda may, at its sole discretion, make translations of such documents available on the Website, as this document, solely for the convenience of the User. The version in Portuguese of these Terms and Conditions of Use and Policies is the only one authorized by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. In the event of any contradiction or discrepancy between the version in Portuguese and any translation into any other language, the version in Portuguese shall always prevail.

22. Miscellaneous

Official time

For purchases made through the Website, Brasília time shall be considered official, including during daylight saving time periods.

Partial Enforceability

If CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda is unable to enforce or comply with any clause or condition contained in these Terms and Conditions of Use or in the Policies, this fact shall not constitute waiver, tolerance or novation of such clause or condition of these Terms or of any Policy. If any clause or condition contained in these Terms and Conditions of Use or in the Policies is declared unenforceable, in whole or in part, such unenforceability shall not affect the other clauses of the Terms and Conditions of Use and the Policies. In this case, CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda shall make the necessary adaptations so that they reflect, as closely as possible, the terms of the provision declared unenforceable.

Product characteristics and health risks

CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda includes on the offer page of each product information regarding its characteristics and the risks that it may pose to the health and safety of consumers. Before purchasing a product, the Customer must carefully read the description of its use and handling, as well as the age range indication, on its page. In case of doubt, the Customer must contact the CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda Customer Service Center).

Act of God and Force Majeure

Neither Party shall be liable to the other when the non-fulfillment or untimely fulfillment of an obligation provided for in the Policies or in these Terms and Conditions of Use is caused by acts of God or events of force majeure, while their consequences persist. Principle of respect for Customers and Users. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda. has as a principle of its operations in physical and virtual environments respect for the User, always acting in accordance with the provisions of the Consumer Protection and Defense Code (Federal Law No. 8078/90), the Internet Civil Rights Framework (Federal Law No. 12965/14) and other rules regarding the sale of products in an electronic environment.

23. Applicable Law and Jurisdiction

The Website is controlled, operated and administered by CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda in the city of Brasília, Distrito Federal, Brazil, and can be accessed by any device connected to the Internet, regardless of its geographic location. In view of the differences that may exist between local and national laws, by accessing the Website, the User agrees that the applicable legislation for the purposes of these Terms and Conditions of Use will be that in force in the Federative Republic of Brazil. CPMH – Com. e Ind. de Prod. Méd. Hosp. e Odt . Ltda and the User agree that the Central Court of the Distrito Federal, Brazil, will be the only competent court to settle any issue or controversy arising from or resulting from the use of the Website, expressly waiving any other, however privileged it may be or may become.

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